Shipping - Moonguland
After processing your order (2-7 business days) Moonguland always ships with expedited shipping (7-12 business days) for a fixed fee of $9.99. Orders above $49 enjoy FREE shipping! Optionally customers can choose DHL for an additional charge at checkout for even faster shipping (usually takes 3-7 business days). The DHL fee depends on the merchandise weight.
|Region 1||7-12 days delivery|
Free on orders above $49
$9.99 on orders between $0 - $50
Contiguous United States and Hawaii, EU (except for Lithuania), Argentina, Australia, Brazil, Brunei Darussalam, Cambodia, Canada, Chile, China, Hong Kong, Indonesia, India, Israel, Japan, Kazakhstan, Laos, Macao, Malaysia, Maldives, Mexico, Mongolia, Nepal, New Zealand, Norway, Philippines, Russia, Saudi Arabia, Singapore, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, Vietnam
For any other region not mentioned above, shipping may be possible through DHL and other premium carriers. Please email email@example.com for a custom quote.
The delivery time is an estimate based on recent deliveries. Moonguland cannot guarantee the items to arrive within the dates above mentioned. Shipping time is influenced heavily by weather, strikes (including transportation and air strikes), and other situations such as the ongoing corona outbreak.
Confirm that the package is from Moonguland before signing for it. All our orders are shipped in a yellow bag, and have a Moonguland thank you card inside. Check for visible package damage before signing, check for the correct recipient name and address. If the incorrect package is signed, we can't guarantee the whereabouts of your order, nor can we take responsibility for it.
DELIVERY TIMEThe time frame for order delivery is divided into two parts:
➤ Processing duration: Order verification, tailoring, quality check and packaging.
➤ Shipping duration: This refers to the time it takes for items to be shipped from our warehouse to the destination.
Processing usually takes us about 2-7 days, but because of the nature of the merchandise market - in which items can be in high demand - some delays are inevitable and could delay your order processing by up to 15 business days. In case of delays, please know that we are working to serve you best. Please keep this in mind and order well in advance from the date you need it, to ensure they arrive in time!
After processing time, all orders shipped with Yanwen Express will have transit time of 7-12 business days. DHL shipments average about 3-7 business days. Please note that due to the current covid-19 crisis, and to unforeseen weather conditions (such as heavy rain, storms, or snow) shipments to all our destinations can still be affected by transit delays. The 7 to 12 business days is simply an estimate based on the average time our orders take to arrive to the USA. If your order does not arrive within the applicable transit time, please send us an inquiry with an email to firstname.lastname@example.org